Challenges and opportunities of research in a changing world: a call to action
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7-10
Ahedys Nazmilly Medina Rojas; Daniel Alfonso Araujo Romero, Juan David Marín Herrada, Jorge Armando Enríquez Flórez
12-30
Effectiveness of tools to optimize customer service in airlines.
Diego Armando Castro Munar; Maria Erika Narváez Ferrín, Angélica María Muñoz Clavijo, Mayerli Céspedes Murillo
31-42
Luis Dario Canizales Muñoz
44-57
Sandy Síndney Torres silva, Heydy Yohana Tamayo Solórzano, Pablo Andrés Mendoza Sánchez, Julián Felipe Rodríguez Torres
59-70
Francisca Barragán Galindo, Jorge Alberto Guarín Torres, Elizabeth Palma Cardoso, Robinson Rubio Quiroga, Oscar Eduardo Giraldo López
72-84